Terms of Service
These Terms of Service govern your access to and use of Cixreno at https://cixreno.com (the “Site”) and your purchases through the Site. “We,” “us,” and “our” refer to Cixreno and its operating company, Shaanxi Yuanqi Weizhi Trading Co., Ltd. By placing an order or using the Site, you agree to these Terms to the extent permitted by applicable law. Nothing here removes any consumer right that cannot lawfully be excluded.
1. Eligibility and Accounts
You must be legally able to enter a purchase contract in your jurisdiction, or use the Site with any required parent or guardian involvement. If customer accounts are offered, keep account credentials secure and provide accurate information. Notify us of suspected unauthorized account access. We may take reasonable steps to prevent fraud and misuse, subject to applicable law.
2. Product Information and Availability
We aim to present accurate product descriptions, specifications, pricing, availability, and photographs. Product color or appearance may vary slightly across screens. Please review the relevant product listing and any applicable size or feature details before ordering. We will address material errors and misdescriptions according to applicable law. We may adjust our catalog without affecting previously accepted orders unlawfully.
3. Ordering and Acceptance
Submitting an order constitutes a request to purchase the items selected. An automatic order acknowledgment confirms receipt of your order information and does not necessarily mean that the order has been accepted where law permits that distinction. We may decline or cancel an order for legitimate reasons such as stock unavailability, payment failure, delivery restrictions, significant pricing errors, or suspected fraud. If we cancel a paid order, we will arrange any required refund.
4. Prices, Payments, Taxes, and Fees
The applicable prices, payment options, taxes, shipping charges, and order total are displayed through the storefront or checkout before payment. Payment methods depend on the checkout options made available for your order. Currency conversion and payment-provider charges may apply where disclosed. Depending on the destination, import duties, taxes, or customs handling charges may also apply as required by law and the terms shown at checkout.
5. Processing and Shipping
Orders are generally processed within 1–3 business days after payment is successfully confirmed. After dispatch, estimated transit is 7–15 business days. Processing time and transit time are different periods. These timeframes are estimates, not guaranteed delivery dates, and may be affected by holidays, customs, weather, carrier delays, or other circumstances. Shipping locations and charges are determined by the options displayed at checkout. Additional information is in our Shipping Policy.
6. Cancellations and Address Changes
If you wish to cancel or correct an order, contact service@cixreno.com promptly. We will review requests made before dispatch, but cannot guarantee changes after fulfillment begins or a parcel is handed to a carrier. Any required refunds will be processed under the Return & Refund Policy and applicable law.
7. Returns, Refunds, and Exchanges
You may request an eligible voluntary return within 30 calendar days after delivery. Please contact support for return authorization and shipping instructions before sending an item. We do not charge a restocking fee. Customers generally pay postage for voluntary returns, unless law provides otherwise. For defective, damaged, or incorrect items, we cover applicable return costs or offer another lawful remedy. For an approved refund, we initiate a refund to the original payment method within 10 business days after approval, or earlier when required by law; a bank or payment provider may take additional time to post the funds. Exchanges are subject to stock and applicable rights. See our Return & Refund Policy for full details.
8. Acceptable Use
You may not use the Site to commit fraud, transmit malicious code, violate applicable law, infringe third-party rights, interfere with Site security, or gain unauthorized access to systems or data. We may restrict use where reasonably necessary to protect customers and maintain security, subject to applicable law.
9. Intellectual Property
Store content, design elements, branding, product materials, and photographs may be protected by intellectual-property rights belonging to us or the respective owners. Unauthorized commercial reproduction or use is prohibited except as allowed by law or written permission. Third-party marks remain the property of their respective owners.
10. Third-Party Services and Links
The Site may rely on third-party tools and service providers for ecommerce hosting, payment processing, delivery, support, and security. Third-party websites may have their own terms and policies. Your statutory remedies against us are not reduced merely because a service provider is involved.
11. Privacy
Our Privacy Policy describes the types of personal information processed in connection with browsing, checkout, fulfillment, customer inquiries, and available privacy choices. Please review it alongside these Terms.
12. Site Availability and Responsibility
We make reasonable efforts to maintain an accurate, functional storefront but cannot promise uninterrupted or error-free access. Any limitation of liability applies only to the maximum extent permitted by applicable law. Nothing in these Terms limits liability that cannot lawfully be limited or removes mandatory consumer remedies concerning defective, damaged, or misdescribed products.
13. Changes to the Terms
We may update these Terms by posting the revised version on the Site. Changes will not retroactively take away rights concerning previously accepted orders where the law prohibits this. The version applicable to an order will be determined by the law and the terms made available at that time.
14. Contact and Business Details
Operating Company: Shaanxi Yuanqi Weizhi Trading Co., Ltd.
Company Address: Room 412, Unit 2, Building 6, Phase 2, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China, K853
Support Email: service@cixreno.com
Contact Phone: +86 13245711432
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://cixreno.com