Shipping Policy
This Shipping Policy explains how orders placed through Cixreno at https://cixreno.com are prepared and delivered, including estimated timeframes and the handling of delivery questions.
1. Order Processing
We generally process orders within 1–3 business days after successful payment confirmation. Business days exclude weekends and applicable public holidays. Payment verification, unavailable items, order-information errors, or exceptional order volume may affect the processing period. Where a substantial issue arises, we may contact you using the details supplied with the order.
2. Shipping Destinations
Available delivery destinations and shipping methods are determined by the delivery address and the shipping choices shown at checkout. If no shipping method appears for a destination, we may not currently ship there. We do not guarantee delivery to every country or region.
3. Estimated Transit Time
After dispatch, estimated transit is 7–15 business days. This is separate from the 1–3 business days normally needed for processing. It is an estimate and not a guaranteed arrival date. International customs procedures, local delivery conditions, carrier operations, holidays, weather, and other circumstances can delay arrival.
4. Shipping Costs
Any applicable shipping charge is shown before payment at checkout. Fees may depend on the destination, parcel size or weight, and available shipping option. A shipping discount or free-delivery promotion applies only when expressly displayed for the order.
5. Dispatch Updates and Tracking
Once an order is sent, we may provide a dispatch update and tracking information when that information is available from the carrier. It can take additional time for tracking scans to appear. A lack of an immediate update does not necessarily mean the parcel has been lost.
6. Customs and Import Charges
Cross-border orders may incur duties, import taxes, customs fees, or handling charges depending on the destination. Responsibility for those charges depends on the information disclosed at checkout and applicable law. Import clearance requirements may also affect delivery estimates.
7. Correct Address Information
Please review your shipping address, postal code, and contact information carefully. If anything is incorrect, email service@cixreno.com as soon as possible. We will try to correct an address before dispatch, but changes are not guaranteed after fulfillment begins. Additional fees or consequences caused by an incorrect address will be handled in accordance with applicable law.
8. Delayed, Lost, or Damaged Shipments
If delivery is delayed beyond the normal estimate, please contact us with the order number so we can review the available tracking and carrier information. If an item arrives damaged, is missing, or is not what you ordered, notify us with the order number, a description, and available photographs. We will investigate and provide the appropriate remedy consistent with applicable law and our Return & Refund Policy. Tracking status does not remove statutory consumer rights.
9. Contact Information
Operating Company: Shaanxi Yuanqi Weizhi Trading Co., Ltd.
Company Address: Room 412, Unit 2, Building 6, Phase 2, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China, K853
Support Email: service@cixreno.com
Contact Phone: +86 13245711432
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://cixreno.com