Privacy Policy

This Privacy Policy explains how personal information is handled in connection with Cixreno at https://cixreno.com (the “Site”), including browsing, purchases, customer service, and privacy requests. The storefront's operating company is Shaanxi Yuanqi Weizhi Trading Co., Ltd.. Its registered company address is Room 412, Unit 2, Building 6, Phase 2, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China, K853. You can contact us about privacy at service@cixreno.com.

1. Information We Collect

Depending on how you interact with the Site, we may process your name, email address, telephone number, billing and shipping details, order history, purchase records, customer-service communications, account details when customer accounts are available, and return or refund information. Technical information can include IP address, browser and device characteristics, approximate region derived from network information, usage information, and data collected through cookies or similar technologies.

Payment details necessary to complete a transaction may be handled by the payment services offered during checkout. Please do not submit complete card numbers or passwords by email to customer support.

2. Where Information Comes From

We receive information directly from you when you place an order, create an account where available, send a message, or make a request. We may also receive information produced by your interactions with the Site and from service providers assisting with checkout, fraud prevention, fulfillment, delivery, or support.

3. Why We Use Personal Information

We use information to present the storefront, process and fulfill purchases, communicate order updates, handle payments and refunds, provide customer support, deliver goods, resolve disputes, protect accounts and transactions, prevent fraud, maintain security, comply with legal obligations, and improve the shopping experience. Where permitted, we may also provide marketing communications and related customer preferences.

4. Legal Bases Where Applicable

Where relevant privacy law requires a lawful basis, processing may rely on contract performance, legal obligations, legitimate interests balanced against individual rights, consent, or the establishment or defense of legal claims. The basis depends on the processing activity and the requirements of the jurisdiction concerned.

5. Ecommerce Platform and Service Providers

The Site uses Shopify for ecommerce functions such as storefront hosting, checkout, and order management. Information may be shared with payment providers made available at checkout, delivery and fulfillment providers involved in shipping orders, and providers used for communications, security, or customer support. These parties may process data as service providers or independent controllers according to their roles and applicable laws. Specific providers can vary with the services used for an order.

6. Cookies and Similar Technologies

The Site may use cookies and related technology to operate shopping carts, maintain sessions, prevent fraud, remember preferences, and assess site functionality. Where optional analytics, marketing, or advertising technologies are enabled, those technologies may collect information about browsing or interactions. You can manage cookies through browser controls and any applicable consent or privacy controls offered on the Site. Disabling necessary cookies may prevent some features from working.

7. Marketing and Advertising Choices

Where permitted by law, we may send marketing communications based on your subscription or other applicable legal basis. You can unsubscribe through the message instructions or contact service@cixreno.com. When applicable law provides rights regarding targeted advertising, sales, or sharing of personal information, you may exercise available opt-out or consent choices through the mechanisms offered on the Site or by contacting us. Transactional messages required to complete a purchase may continue after marketing opt-out.

8. How Information Is Shared

We may disclose information to Shopify, relevant payment and shipping partners, service providers supporting store operations, professional advisers, and authorities where lawfully required. We may also share information to prevent fraud, protect rights, respond to lawful requests, or complete a lawful business reorganization. We do not treat a customer's purchase as permission for unrestricted marketing use.

9. International Transfers

The company, customers, Shopify, and service providers may be located in different countries. Personal information may be processed outside your place of residence. Where required, we use a recognized lawful basis or safeguard for international transfers.

10. Retention and Security

We keep information for periods reasonably necessary to fulfill orders, provide support, meet legal and accounting requirements, investigate fraud, resolve disputes, and maintain business records. Retention depends on the type of record and relevant obligations. We use reasonable administrative, organizational, and technical safeguards, but no online service can promise absolute security.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, receive, restrict, object to, or otherwise control the processing of your personal information. You may also have rights to withdraw consent, opt out of certain advertising or sharing, appeal eligible decisions, or complain to a privacy authority. Submit requests to service@cixreno.com. We may request reasonable verification of identity and apply lawful exceptions where relevant.

12. Children's Privacy

The Site is not intended for children who cannot lawfully consent to relevant processing. If you believe a child's personal information was collected inappropriately, contact us and we will review the request in accordance with applicable law.

13. External Links

Some pages may link to websites operated by third parties. Those sites have their own privacy practices, which we do not control. Please review their notices before sharing information.

14. Policy Changes

We may update this Privacy Policy to reflect operational, technical, or legal changes. Updated terms will be made available on the Site and take effect in accordance with applicable law.

15. Privacy Contact and Business Details

Operating Company: Shaanxi Yuanqi Weizhi Trading Co., Ltd.

Company Address: Room 412, Unit 2, Building 6, Phase 2, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China, K853

Support Email: service@cixreno.com

Contact Phone: +86 13245711432

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://cixreno.com