Contact Us

Thank you for visiting Cixreno. Our customer support team can assist with product questions, order information, delivery concerns, cancellations, returns, and refunds. You can reach us through the contact details below.

Customer Support

Support Email: service@cixreno.com

Contact Phone: +86 13245711432

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://cixreno.com

For an existing order, please include your order number and the email address used at checkout. If a product arrived damaged, defective, incomplete, or different from what you ordered, explain the problem and attach clear photos when reasonably available. Do not email full payment-card details or account passwords.

Orders and Delivery

Please contact support promptly if you notice a mistake in your shipping address or wish to change or cancel an order. We will try to assist with requests received before dispatch, although a change may not be possible after fulfillment begins. For shipping estimates and delivery-related questions, see our Shipping Policy.

Returns and Refunds

Contact us before returning any item. Our team will explain the applicable return process and, when a return is authorized, provide the correct return destination. Do not send an unsolicited parcel to the registered company address below. The registered address is not necessarily a returns facility.

Business Information

Brand: Cixreno

Operating Company: Shaanxi Yuanqi Weizhi Trading Co., Ltd.

Company Address: Room 412, Unit 2, Building 6, Phase 2, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China, K853